1. Quick summary
When you request deletion of your Scorevance account:
- Your account is deactivated and then permanently removed.
- Personal information linked to your profile is deleted or anonymised.
- Any remaining data we must keep (for example, for fraud prevention or legal obligations) is stored securely and only for as long as necessary.
Once your account has been deleted, it cannot be recovered. You will lose access to your predictions, history and any premium features linked to that account.
2. Delete your account from within the app
If you still have access to the Scorevance app, the fastest way to delete your account is from inside the app:
- Open the Scorevance app on your device.
- Go to your Profile or Account section.
- Tap Settings (gear icon) or Account settings.
- Select Delete account (or similar option).
- Read the confirmation message carefully and follow the on-screen steps.
If the "Delete account" option is not yet available in your version of the app, or you are unable to log in, you can request deletion by email as described below.
3. Request account deletion by email
If you cannot access the app or prefer to contact us directly, you can request deletion by email:
support@tobistech.co.uk
Include the following details
- • Subject line: "Account deletion request"
- • The email address linked to your Scorevance account
- • (Optional) The platform you use (iOS / Android)
For your security, we may ask you to verify that you are the account owner before we complete the deletion.
4. What is deleted and what may be retained
Data we delete or anonymise
- Profile information (such as name, email and basic account details).
- App-specific preferences and settings.
- Prediction history and usage data that can reasonably be linked back to you.
Data we may need to keep
- Limited records required for legal, accounting or regulatory purposes.
- Data required to prevent fraud, abuse or misuse of our services.
- Aggregated, anonymised statistics that do not identify you personally.
Any retained information is minimised and access is restricted. We do not keep your data longer than necessary for the purposes described above.
5. How long account deletion takes
We aim to process account deletion requests as quickly as reasonably possible. In many cases, deletion is completed within a few days, but in some situations (for example, high volumes of requests or additional verification checks) it may take longer.
Where required by law, we will keep you informed about the status of your request and any reasons why we may need to delay or decline deletion (for example, if we must retain certain records for legal or security reasons).
6. Questions about your data
If you have questions about account deletion, your personal data, or how Scorevance handles privacy, you can contact us at:
- Email: support@tobistech.co.uk
For more details about how we collect, use and protect your information, please also read our Privacy Policy .